Office Support Customer Service & Call Center - Olympia, WA at Geebo

Office Support

Olympia, WA Olympia, WA Full-time Full-time $36,072 - $47,688 a year $36,072 - $47,688 a year 4 days ago 4 days ago 4 days ago Description About the Agency & Division:
The WSP actively supports Diversity, Equity, Inclusion in the workplace, and is an Equal Opportunity Employer.
The WSP strives to create and foster an inclusive culture inspiring everyone to be their authentic selves, speak openly, and be courageous.
The WSP continues to focus on equitable hiring, training, and promotional practices and policies through innovative recruitment and retention solutions.
Partnering with our communities helps the WSP provide the best in public safety services now and into the future.
The Human Resource Division (HRD) provides HR-related support to the entire agency through consulting, researching, and interpreting civil service rules, collective bargaining agreements, and agency policies and procedures.
As well as processing and maintaining employee health and safety, recruiting, testing, hiring, transfers, and promotional actions for all civil service and commissioned personnel.
Duties As the division's first point of contact, this position assists customers over the phone or in person in a professional and friendly manner by providing information and guidance on agency processes, procedures, policies, regulations, and knowledge of laws, in the resolution of inquiries and issues, with problem resolution regarding the options, rights and services available.
In addition, provides information on the application and hiring process for trooper cadet and civil service positions.
This position performs complex secretarial duties such as independent planning, organizing and prioritizing work, compiling reports, tracking documents, prepare and process bills, collection and redaction of documents for public disclosures, filing documents and creating/maintaining personnel and position files.
Our new teammate will be able to:
Answer citizen and agency-personnel inquiries regarding applications, recruitment, personnel files, department policy and procedures, confidential or sensitive information.
Retrieve, process, screen and prioritize and distribute mail (incoming and outgoing) throughout the department.
Distribute incoming faxes.
Create and maintain all personnel and position files.
Track, prepare and process all invoices (credit cards, recruitment, training, travel, etc.
) for payment.
Qualifications Required
Qualifications:
High School diploma or GED equivalent.
Two years of experience in an office, secretarial or general administrative position.
One year of customer service experience.
Proficiency with Microsoft Office programs (Word, Excel, Power Point and Outlook).
Why work for the Washington State Patrol? A healthy life/work balance by offering flexible schedules and telework options for most positions.
An Infants at Work Program that is based on the long-term health values of infant-parent bonding and breastfeeding newborns.
Continuous growth and development opportunities.
Opportunities to serve your community and make an impact through meaningful work.
Employment opportunities that recognize military veterans and/or military spouse per Governor Executive Order 19-01.
Qualification for the Public Loan Forgiveness Program.
Supplemental Information For more information regarding how to apply for this position, please click here (Download PDF reader).
WSP Policy 1.
04.
020 - WSP does not engage in, or assist with, civil immigration enforcement, therefore; In no stage of the hiring process will the immigration status of family members of the candidate be investigated by the Washington State Patrol.
Questions? Please contact Sean LaTourette at (360) 704-2293 or via e-mail at sean.
latourette@wsp.
wa.
gov.
Check us out on:
WSP's Website Facebook Twitter Instagram YouTube LinkedIn.
Estimated Salary: $20 to $28 per hour based on qualifications.

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