Logistics Customer Support
Flooret Flooret Olympia, WA Olympia, WA Full-time Full-time From $22.
50 an hour From $22.
50 an hour Flooret is a growing, design-forward eCommerce flooring company serving residential and commercial customers nationwide.
Position Description:
The Logistics Customer Support will act as a customer service representative through inbound phone calls, emails, and chats.
Responsible for providing high customer service within all post-sale logistic-related scenarios.
This position will also address overage, shortage, and damage issues; research causes of claims; analyze root causes; determine solutions; communicate findings, and provide quality service to external and internal customers.
This position will be integral to our Digital Loss Prevention team, working to minimize fraud loss and improve risk mitigation capabilities.
We are looking for someone who takes pride in working effectively in a fast-paced environment, stays optimistic about challenges inherent to working at a growing company, is a creative and persistent problem-solver, and communicates well as part of a small team.
Responsibilities:
Responding to incoming calls, emails, and chats related to shipping inquiries and escalations while providing superior customer service and efficiency.
Support and resolve all damage-related inquiries for the best economic outcome and customer satisfaction.
Follow up with customers and carriers to resolve all shipping-related issues and deliveries.
Coordinate, manage, and process returns, exchanges, and refunds.
Process inbound product returns and claims at the warehouse level.
Periodically sort, stack, and put away inventory weighing more than 40 lbs.
Develop and maintain a positive working relationship with service providers.
Navigate challenging conversations while maintaining a high level of customer service.
Respond to customer correspondence promptly, working with key departments (such as Sales) when needed.
Locate logistic overages, shortages, and damage with research, and resolve for customer satisfaction.
Contact carriers/customers to discuss or resolve OS&D/On-hand issues.
Track and report quality control on outbound logistics per the warehouse.
Prepare documentation to process logistic changes as needed (Reconsignments and LOA) Maintain accurate records for reporting OS&D logistics on a daily and weekly basis File, investigate, evaluate, and manage all inbound and outbound carrier claims and communication.
Track and report claims on a weekly and monthly basis.
Preparing and responding to fraud-related chargebacks, monitoring and reviewing potential fraudulent activities for fraud prevention/detection, and risk mitigation strategies.
Must-Haves:
At least one year of customer service-related experience Must be relationship-oriented and put a high value on customer service Strong understanding of all Windows-based office programs (Excel, Word).
Strong communication skills, both verbal and written, with excellent interpersonal skills Works well under pressure with exceptional organizational skills Must have a positive attitude and work well with others Professionalism in attitude, appearance, and approach Relevant experience is a plus.
High school diploma or General Education Degree required (GED) You should apply if you:
Are hard worker, innovative, and self-motivated.
Want to work in eCommerce A problem solver.
Have a hero complex:
Our ops team exists to overcome challenges.
You've been an overachiever since an early age.
Prefer being physically active while working Enjoy a mix of office, warehouse, and on-the-road variety in your day.
Have interest in fulfillment and logistics, transportation, and supply chain operations.
Enjoy learning as well as being coached and challenged Perks of the Job:
Relaxed dress code Competitive pay 401K match up to 6% 100% covered major Health Insurance 100% Dental coverage Generous paid Vacation, Holidays & sick leave Paid volunteer time off.
Work-life balance Team happy hours/outings Learn and grow with a young, successful company.
You might know exactly where you want to go in your career, but even if you don't, working at Flooret allows you to diversify or promote locally and nationally.
Flooret is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, protected veteran status, or status as an individual with a disability.
Job Type:
Full-time Pay:
From $22.
50 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Ability to commute/relocate:
Olympia, WA 98516:
Reliably commute or planning to relocate before starting work (Required) Shift availability:
Day Shift (Preferred) Work Location:
In person The Logistics Customer Support will act as a customer service representative through inbound phone calls, emails, and chats.
Responsible for providing high customer service within all post-sale logistic-related scenarios.
This position will also address overage, shortage, and damage issues; research causes of claims; analyze root causes; determine solutions; communicate findings, and provide quality service to external and internal customers.
This position will be integral to our Digital Loss Prevention team, working to minimize fraud loss and improve risk mitigation capabilities.
We are looking for someone who takes pride in working effectively in a fast-paced environment, stays optimistic about challenges inherent to working at a growing company, is a creative and persistent problem-solver, and communicates well as part of a small team.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
50 an hour From $22.
50 an hour Flooret is a growing, design-forward eCommerce flooring company serving residential and commercial customers nationwide.
Position Description:
The Logistics Customer Support will act as a customer service representative through inbound phone calls, emails, and chats.
Responsible for providing high customer service within all post-sale logistic-related scenarios.
This position will also address overage, shortage, and damage issues; research causes of claims; analyze root causes; determine solutions; communicate findings, and provide quality service to external and internal customers.
This position will be integral to our Digital Loss Prevention team, working to minimize fraud loss and improve risk mitigation capabilities.
We are looking for someone who takes pride in working effectively in a fast-paced environment, stays optimistic about challenges inherent to working at a growing company, is a creative and persistent problem-solver, and communicates well as part of a small team.
Responsibilities:
Responding to incoming calls, emails, and chats related to shipping inquiries and escalations while providing superior customer service and efficiency.
Support and resolve all damage-related inquiries for the best economic outcome and customer satisfaction.
Follow up with customers and carriers to resolve all shipping-related issues and deliveries.
Coordinate, manage, and process returns, exchanges, and refunds.
Process inbound product returns and claims at the warehouse level.
Periodically sort, stack, and put away inventory weighing more than 40 lbs.
Develop and maintain a positive working relationship with service providers.
Navigate challenging conversations while maintaining a high level of customer service.
Respond to customer correspondence promptly, working with key departments (such as Sales) when needed.
Locate logistic overages, shortages, and damage with research, and resolve for customer satisfaction.
Contact carriers/customers to discuss or resolve OS&D/On-hand issues.
Track and report quality control on outbound logistics per the warehouse.
Prepare documentation to process logistic changes as needed (Reconsignments and LOA) Maintain accurate records for reporting OS&D logistics on a daily and weekly basis File, investigate, evaluate, and manage all inbound and outbound carrier claims and communication.
Track and report claims on a weekly and monthly basis.
Preparing and responding to fraud-related chargebacks, monitoring and reviewing potential fraudulent activities for fraud prevention/detection, and risk mitigation strategies.
Must-Haves:
At least one year of customer service-related experience Must be relationship-oriented and put a high value on customer service Strong understanding of all Windows-based office programs (Excel, Word).
Strong communication skills, both verbal and written, with excellent interpersonal skills Works well under pressure with exceptional organizational skills Must have a positive attitude and work well with others Professionalism in attitude, appearance, and approach Relevant experience is a plus.
High school diploma or General Education Degree required (GED) You should apply if you:
Are hard worker, innovative, and self-motivated.
Want to work in eCommerce A problem solver.
Have a hero complex:
Our ops team exists to overcome challenges.
You've been an overachiever since an early age.
Prefer being physically active while working Enjoy a mix of office, warehouse, and on-the-road variety in your day.
Have interest in fulfillment and logistics, transportation, and supply chain operations.
Enjoy learning as well as being coached and challenged Perks of the Job:
Relaxed dress code Competitive pay 401K match up to 6% 100% covered major Health Insurance 100% Dental coverage Generous paid Vacation, Holidays & sick leave Paid volunteer time off.
Work-life balance Team happy hours/outings Learn and grow with a young, successful company.
You might know exactly where you want to go in your career, but even if you don't, working at Flooret allows you to diversify or promote locally and nationally.
Flooret is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, protected veteran status, or status as an individual with a disability.
Job Type:
Full-time Pay:
From $22.
50 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Ability to commute/relocate:
Olympia, WA 98516:
Reliably commute or planning to relocate before starting work (Required) Shift availability:
Day Shift (Preferred) Work Location:
In person The Logistics Customer Support will act as a customer service representative through inbound phone calls, emails, and chats.
Responsible for providing high customer service within all post-sale logistic-related scenarios.
This position will also address overage, shortage, and damage issues; research causes of claims; analyze root causes; determine solutions; communicate findings, and provide quality service to external and internal customers.
This position will be integral to our Digital Loss Prevention team, working to minimize fraud loss and improve risk mitigation capabilities.
We are looking for someone who takes pride in working effectively in a fast-paced environment, stays optimistic about challenges inherent to working at a growing company, is a creative and persistent problem-solver, and communicates well as part of a small team.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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